EDIS Enhances Client Experience
Effective July 1, 2025 EDIS will be launching a redesigned, next-generation benefit account experience – including a new and improved enrollment, claims and payroll processing, debit cards, virtual wallet, mobile app, and online portal experience!
Key Features
Personalized Guidance
We use data-driven insights and innovative AI technology to deliver truly personalized guidance – taking the guesswork out of healthcare spending and saving decisions.
Effortless Integration
Enhanced our integrations for claims and eligibility by adding robust APIs, and secure data exchange protocols. These upgrades enable faster, more seamless connectivity with partner systems while maintaining strict data privacy and compliance standards.
New Employee Debit Cards
A new easy-to-use debit card, backed by enhanced substantiation capabilities. This streamlined solution ensures faster, more accurate approvals while giving members instant access to eligible funds across multiple benefit programs.
New Employer Portal
Access an intuitive employer portal that provides the resources you need to better manage employee accounts, address employee questions, and access critical plan data and reporting.
Expert Support
Our dedicated team is always ready to assist you in refining your benefits, ensuring maximum engagement and impactful client interactions.
Secure and Compliant
Fully compliant with the latest industry standards and leverages cutting-edge technology to ensure reliability and privacy.
Sign Up for Our Webinars
Join us for webinars introducing our enhanced HRA/FSA platform, tailored for members, employer funding processes, and employer-specific tools and insights.
Member Experience Webinar
Join us for a webinar that will walk through the new member portal and mobile app, highlighting enhanced features designed to improve usability, access, and the overall member experience.
Webinar Dates
5/27 at 2PM PST
5/28 at 2PM PST
5/29 at 2PM PST
5/30 at 2PM PST
Account Funding Webinar
Join us for a webinar that walks employers through the new banking and reimbursement process, highlighting improved flexibility, faster transactions, and a more streamlined experience.
Webinar Dates
5/20 at 4PM PST
5/21 at 4PM PST
5/22 at 4PM PST
5/23 at 4PM PST
Employer Experience Webinar
Join us for a webinar introducing the new employer portal, showcasing enhanced reporting tools and actionable insights designed to simplify administration and support smarter benefit management.
Webinar Dates
5/27 at 4PM PST
5/28 at 4PM PST
5/29 at 4PM PST
EDIS Enhanced Platform FAQs
Discover answers to frequently asked questions about our enhanced platform, its capabilities, and timelines. Whether you’re new here or seeking detailed information, we’re here to help!
Only EDIS clients with plans linked to the EDIS debit card will be migrated to our newly enhanced platform.
Existing EDIS clients who currently offer a benefit debit card program will be upgraded to our enhanced platform on July 1, 2025!
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No. Employers should not have to complete new paperwork. However, if the employer is looking to update their bank account associated with the EDIS benefit plan, you may be asked to complete our banking update form found here.
No! EDIS will not be increasing administrative fees. Clients will be upgraded to the enhanced platform free of charge!
No! All existing eligibility files will remain active with zero interruption.
Funding & Reimbursement FAQs
EDIS will no longer hold employer or employee benefit account funds. This is a significant improvement from our existing banking rules.
Previously, employers were required to make a prefunded deposit and EDIS held a collateral of funds throughout the plan year.
Going forward, EDIS will no longer require any prefunding but rather pull funds directly from a designated employer bank account, if and only when, an employee incurs a valid claim.
This structure eliminates the need for prefunding, and any unused balances remain with the employer.
Yes. Employers will need to provide EDIS with an employer owned bank account authorizing EDIS to pull funds from. All reimbursement methods (debit card, check, or direct deposit) will be issued from the employer bank account. Please contact EDIS if you have any questions or need additional assistance.
We recommend having your bank whitelist the following information:
- Company ID (Daily POS Settlements): 1383261866
- Company ID (ACH Resubmits): W383261866
- Company ID (Manuals): 3W38326186
- Bank Company Name (Account Name): Med-I-Bank or MBI
Any existing balances being held by EDIS will be returned to the employer within 120 days after 7/1/2025.
To verify account validity and avoid processing issues, EDIS will initiate a refundable $1.00 pre-note upon account creation under the enhanced platform. Ensuring this step is completed helps prevent interruptions for employees when they begin using their EDIS benefits effective 7/1/2025.
Direct Deposit Reimbursements
If employees have provided their personal banking info, reimbursements for eligible claims can be made via direct deposit. As with debit transactions, these funds are drafted from the employer’s account on the same day they are issued.
Check Reimbursements
If direct deposit details are NOT on file, checks will be issued from the employer’s account on file:
- If an employer signature copy is on file: Checks go directly to the employee’s home address or healthcare provider.
- If employer signature is not on file: Checks are mailed to the employer for manual signing and distribution.
EDIS reimburses employees for eligible and approved manual claims (via check or direct deposit) daily. However, some employers may prefer a more structured reimbursement schedule. To accommodate this, EDIS now offers the option to issue manual reimbursements according to a defined reimbursement schedule—such as weekly, semi-monthly, or monthly frequency. Please contact EDIS directly to learn more about this option.
Claims Blackout Period FAQs
Yes. As part of the transition to our new platform, there will be a temporary claims blackout period to ensure a smooth and accurate transfer of participant data. Below is an FAQ to help you understand what to expect and how to communicate with your employee.
A claims blackout period is a temporary pause in claims processing and HRA/FSA debit card access while participant data is securely transferred from the EDIS old system to the new one.
The blackout will begin the evening of Wednesday, June 25, 2025 and end Monday evening, June 30, 2025. No reimbursements will be issued during this window.
Yes. Participants can still incur and get reimbursed for eligible expenses during the blackout period—they just won’t be able to use their HRA or FSA debit card. Instead, they should pay out of pocket and submit their receipts for reimbursement after the blackout ends.
No. The existing HRA/FSA debit cards will be permanently deactivated effective June 25, 2025. This ensures accurate account balances are maintained during the system transition. A new employee debit card will be issued to participants for use beginning 7/1/2025.
Yes. Participants can continue to submit manual claims during the blackout period. EDIS will process and reimburse any eligible claims out of the new platform once the blackout period ends.
Employee Debit Card FAQs
Yes. EDIS will be issuing new debit cards to all active employees and their spouses enrolled in a debit card plan type. Debit cards will be mailed to the employer address on file.
EDIS will be mailing new debit cards the week of June 10th. Debit cards will be mailed to the employer address on file no later than June 20, 2025.
Employees can begin using their new EDIS debit card on/after 7/1/2025.
The existing employee debit card will be deactivated as of June 25, 2025.
Any unused funds held by EDIS' prior debit card provider will be returned to employer within 120 days after of the account closure. EDIS anticipates all unused funds should be returned no later than 10/31/25.
Employee Experience FAQs
Yes! Employees can access their new member portal by going to oca360.wealthcareportal.com
The new member portal is upgraded online hub for managing Health Reimbursement Arrangements (HRA) and/or Flexible Spending Accounts (FSA). It’s where employees can submit claims, track balances, view transactions, and access important documents—all in one place.
Here are just a few of the enhancements:
- Modern, mobile-friendly design for easy access on any device
- Real-time balance updates and transaction tracking
- Streamlined claim submission with faster processing
- Upload receipts or documentation directly from your phone or computer
- Improved navigation and search tools to quickly find what you need
- Enhanced notifications and alerts, so you’re always in the know
Yes! The new portal comes with a mobile app that allows you to manage your benefits on the go. Submit claims, snap and upload receipts, check your balance, and receive alerts—all from your smartphone.
Simply download “OCA360” in the Apple Store or Google Play.
Yes. Employees will need to create a new account the first time they log in to the new portal or mobile app. We’ll provide detailed instructions and a step-by-step guide.
EDIS Member Guides
Effective July 1, 2025 EDIS will be launching a redesigned, next-generation benefit account experience – including a new and improved enrollment, claims and payroll processing, debit cards, virtual wallet, mobile app, and online portal experience!
In California: DBA Employer Driven Insurance Administration Services, License #6016062